Frequently Asked Questions
How safe is booking online?
Our entire booking process is handled by Paypal which is owned by Ebay. Which means from the moment you hit one of our 'buy now' buttons you will be transfered to a secure server where you can enter private information safely. All transactions through paypal are covered by a Buyer Protection Scheme which covers every transaction you make. Additionally, should you pay by credit card you are also covered by your credit card company against fraudulent transactions. Add to this our booking system is open 24 hours a day 365 days of the year AND WE DON'T CHARGE A BOOKING FEE FOR ONLINE BOOKINGS. Which means you can book in complete confidence and have the peace of mind that if something went wrong then you are covered financially.
Do I need a Paypal account?
No. You can pay by credit card /direct debit without signing in to a paypal account. On the left of the payment screen you should see a link to 'continue' to pay by credit card without signing in. Alternatively, if you do have a paypal account you can sign into that and pay without credit cards.
How is my information used?
Any information we receive is kept private and secure in accordance with the Data Protection Act. We never give out information to any other company or group or allow any of our information to be used in any way other than keeping you informed of our upcoming shows. You can even opt out of that if you wish.
When will I receive my tickets?
To be absolutely sure we don't fall victim to mail strikes, wrong addresses, slow deliveries and such like we decided early on to make all of our online bookings ticketless. You will receive an email confirmation on booking which you should take to the box office half an hour before curtain up on the day of the show. This also allows us to keep our tickets at face value and not have to add a booking fee to cover admin and postage.
Is the venue accessible?
Yes, in a word. Brentwood Theatre is an accessible venue. If you are a wheelchair user, or have other accessibility requirements, please email us at
and we will try to accommodate you.